Privacy Policy

Last updated: January 1, 2025  •  Epic Escapes

Epic Escapes ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us — including through our website, inbound inquiries, and outbound telephone marketing calls. Please read this policy carefully. By using our services or providing your information, you consent to the practices described below.

1. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Your name, phone number, email address, and mailing address
• Communications Data: Records of calls, messages, and correspondence with our team
• Transaction Information: Details of travel packages you have inquired about or purchased
• Website Usage Data: IP address, browser type, pages visited, and time spent on our site via cookies and similar tracking technologies
• Marketing Preferences: Your opt-in or opt-out status for promotional communications

2. How We Obtain Your Information

We collect your information in the following ways:

• Directly from you when you fill out a contact form, call us, or request information about our travel packages
• Through outbound telephone marketing calls where you have provided consent or where permitted by applicable law
• From third-party lead providers and marketing partners who represent that they have obtained appropriate consent to share your information with companies like ours
• Automatically through cookies and analytics tools when you visit our website

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To contact you by telephone, email, or text message regarding our travel packages and promotional offers
• To respond to your inquiries and fulfill your travel bookings
• To conduct outbound marketing calls in compliance with applicable telemarketing laws
• To maintain records of our communications with you
• To improve our website, products, and customer service
• To comply with legal obligations and enforce our agreements

4. Telephone Communications & TCPA Compliance

We conduct outbound telephone marketing as part of our business. We are committed to complying with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state telemarketing regulations, including:

• We maintain and honor an internal Do Not Call (DNC) list. If you wish to be added to our DNC list, you may request this at any time by informing the agent you are speaking with, calling (855) 566-7500, or emailing us
• We respect the National Do Not Call Registry. Individuals registered on the National DNC Registry will not be contacted for telemarketing purposes except where a prior business relationship or express written consent exists
• Our calling hours comply with federal guidelines (8:00 AM to 9:00 PM in the called party's local time zone)
• We identify ourselves at the beginning of each call and provide our contact information upon request
• We do not use deceptive or misleading practices in our telephone communications

5. Sharing Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: Trusted third parties who assist us in operating our business (e.g., CRM platforms, payment processors, travel booking systems) under confidentiality obligations
• Travel Partners: Hotels, resorts, airlines, and cruise lines necessary to fulfill your booking
• Legal Compliance: When required by law, court order, or governmental authority
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity

6. Cookies & Website Tracking

Our website uses cookies and similar technologies to analyze traffic and improve your experience. You may disable cookies through your browser settings; however, doing so may affect the functionality of certain parts of our site. We do not sell data collected through cookies to third parties.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business records, and comply with applicable legal obligations. Call records and communication logs are retained in accordance with industry standards and legal requirements.

8. Your Rights & Choices

Depending on your state of residence, you may have the following rights regarding your personal information:

• The right to know what personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information, subject to legal limitations
• The right to opt out of marketing communications at any time
• The right to be added to our internal Do Not Call list

To exercise any of these rights, please contact us using the information below.

9. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised "Last Updated" date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.